Return & Refund Policies
The dresses are returnable within 30 days as long as they are unwashed, unworn, and in original condition with their tags still attached. Returned items are refunded the amount paid for the items along with applicable taxes but shipping and any rush fees (if applicable) will not be refunded. We encourage customers to inspect and try on all items as soon as they are delivered. Some items are subject to certain amount of restocking fee. It will be stated in the confirmation email you received after placing the order.
We do not offer an exchange service for any products at this time. Many of our items are made-to-order, so we don't keep these items in stock. If an item doesn't work and another one is needed, a return will need to be processed for all unwanted items (if eligible) and a new order must be placed for new items. All new orders are subject to the current turnaround times. Prior promotional pricing or discounts used when the original order was placed will not be honored for a new order.
Orders can be cancelled for a full refund within 72 hours of being placed. Orders cancelled after production begins may be cancelled, but you will be responsible for 50% of the product price. The dresses that have already been shipped can not be cancelled.
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