Customer Care
We’re here to help and make your dress experience smooth, transparent, and joyful. If you have any questions before or after placing your order, please don’t hesitate to reach out.
Frequently Asked Questions
Are your dresses made to order?
Yes. All of our dresses are made to order, which means each piece is carefully crafted after your order is confirmed. This allows us to offer custom sizing and design adjustments.
Do you offer custom sizing?
Yes — custom size service is free. You may choose either a standard size based on our size chart or a custom size made exactly to your measurements. Custom sizing is highly recommended if your measurements fall between sizes.
For sizes larger than US 18, an additional fee may apply due to extra fabric and production requirements. We will always confirm this with you before proceeding.
Can I customize the design?
Yes. Many design elements can be customized, including sleeves, neckline, dress length, color, and in some cases, fabric. Please contact us with your request and reference photos if available.
How long does production take?
Production usually takes 10–18 business days. Rush orders may be available upon request (additional fees may apply).
How long does shipping take?
We ship worldwide. Estimated delivery time:
- Express shipping: 3–5 business days
- Standard shipping: 7–15 business days
Once your order is shipped, a tracking number will be sent to your email.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that import duties, taxes, or customs fees (if any) are the buyer’s responsibility.
Can I return or exchange my dress?
Because most of our dresses are custom-made, returns or exchanges are not accepted for:
- Extended Custom sizes
- Color changes
- Design modifications
If your dress arrives damaged or defective, please contact us within 48 hours of delivery.
Will the color look exactly the same as in photos?
Due to lighting, screen settings, and fabric batches, slight color differences may occur. If color accuracy is critical, we recommend contacting us before placing your order.
Size & Measurement Guide
For the best fit, please measure carefully using a soft measuring tape. Essential measurements include:
- Full bust
- Waist
- Hips
- Hollow to floor (with shoes)
- Height
If you are unsure how to measure, feel free to contact us — we’re happy to guide you.
How Custom Orders Work
- Choose your dress
- Send us your measurements or customization request
- We confirm all details before production
- Your dress is carefully made by our skilled team
- Quality check and shipping
Reviews & Real Photos
We are proud to receive positive feedback from customers around the world. Many customers kindly share real photos wearing their dresses, helping future buyers shop with confidence.
Contact Us
If you need assistance at any stage, please contact us:
Email: roselu@macloth.com
Response time: within 24–48 business hours
Thank you for choosing us. We truly appreciate your trust and look forward to creating something beautiful for you.